Privacy policy
Safety & Privacy
This website and the associated internet services are made possible by Grow your ownn. We do everything we can to guarantee the privacy of visitors to our website and our customers. We use your information to help you as best as possible. Below you can read, among other things, what data this is, what we use it for and what rights you have.
In short:
- Your data is always processed in accordance with applicable data protection legislation.
- Your personal information will never be sold.
- Your data is well protected and sent encrypted when necessary.
- We answer questions about data protection without undue delay.
Who is responsible for your data?
Grow your ownn is the company behind growyourownn.nl. As Grow your ownn we are responsible for your data. We process the data on the basis of the General Data Protection Regulation (GDPR).
Chamber of Commerce number: 91153034
VAT number: NL865566963B01
Call: 0031 6 396 85 922
Email: info@growyourownn.nl
Write: Wielewaalstraat 6, 6823 DC Arnhem, Netherlands.
What data is collected?
Grow your ownn processes your personal data because you use our services and/or because you provide this data to us yourself. Below you will find an overview of the personal data we process:
- First and last name
- Address details
- Phone number
- E-mail address
- IP address
- Location details
- Company details
- Information about your activities on our website
- Information about your surfing behavior across different websites (for example because this company is part of an advertising network)
- Internet browser and device type
- Bank account number
Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect data about website visitors who are younger than 16 years of age. Unless they have permission from parents or guardians. However, we cannot check whether a visitor is older than 16. We therefore recommend that parents be involved in their children's online activities to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this consent, please contact us at info@growyourownn.nl and we will delete this information.
For what purpose and on what basis do we process personal data
Grow your ownn processes your personal data for the following purposes:
To handle your payment, order and any returns and to deliver ordered services or goods to you.
We collect data that is necessary for the execution of an agreement between you and Grow your ownn. We need your information to process your order or return and to keep you informed of the status.
When processing your order, your data may be shared with suppliers, warehouses or delivery partners. This means that your package can be delivered complete and to the correct address.
Sending our newsletter and review invitation
You can sign up for our newsletter. We only send these with your permission. Would you like to unsubscribe from the newsletter? This can be done via the bottom of previously sent newsletters or by means of a request by email.
We want to serve you as best as possible. That is why we send our customers a review request. This way you can read what the experiences are before you make a purchase and we can improve based on the review you write. The review is written via an external platform which has its own privacy policy. That privacy policy can be read on their own website.
To be able to call or email you if this is necessary to provide our services
You can reach us by telephone, email, chat and social media for questions. We try to help you as best as possible. We also do this by saving conversations or notes, so you never have to tell your story twice. We may ask you for an order number, name, email address, telephone number or other information in order to handle your question as best as possible.
To offer you the opportunity to create an account
We want to offer you a handy overview in your account so that you can view data and use additional applications. You will see some of the personal data known to us. Your orders with status are shown bundled.
Grow your ownn also processes personal data if we are legally obliged to do so, such as data we need for our tax return.
Grow your ownn analyzes your behavior on the website in order to improve the website and tailor the range of products and services to your preferences.
Grow your ownn follows your surfing behavior on various websites with which we tailor our products and services to your needs.
We use collected data such as your email address, IP address, click behavior, surfing behavior and search terms to improve our website and your experience. We also use this data for marketing purposes, for example to advertise more specifically.
Who has access to your data?
Data is only provided to parties that need it for our services. This only concerns the necessary data. The parties may be the following: our warehouses, delivery services, IT service providers and review platform. They only provide services on behalf of Grow your ownn, unless they are responsible for obtaining and protecting personal data.
Some parties have access to data obtained through cookies and similar techniques. These parties analyze the data for us and we use this to analyze our website and advertisements and to improve your personal experience with our services. Read more about our cookie statement below.
In some cases we have to pass on data to the government. This only happens if we are legally obliged to do so. For example, when fraud or abuse is being investigated.
Where is your data stored?
Your data is stored in our own online secure database. The third parties that also receive data are almost all located within the European Economic Area (EEA). They also work with a good level of security and can also bear responsibility for data protection themselves.
How we protect personal data
Grow your ownn takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of misuse, please contact our customer service or via info@growyourownn.nl
How long do we store data?
Grow your ownn does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected.
It is legally established that data regarding our agreements must be kept for 7 years.
We can best serve you with the information obtained through contact and registration. That is why we will also use the period of 7 years for this data. After this period we will anonymize the data.
You can unsubscribe from newsletters at any time, which will delete your data.
View, adjust or delete data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by Grow your ownn and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to info@growyourownn.nl. To ensure that the request for access has been made by you, we ask you to enclose a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks. Grow your ownn would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
Automated decision making
Grow your ownn does not make decisions based on automated processing on matters that could have (significant) consequences for people. This concerns decisions that are made by computer programs or systems, without a human being involved (for example an employee of Grow your ownn).
Changes to privacy policy
We may sometimes make changes to our privacy policy. For example, when something changes in current legislation. Therefore, please regularly check this page, which always contains the latest version.
Cookie statement
What are cookies?
We use cookies on our website. These are simple small files that are sent and stored by your computer or mobile phone. Your browser can send this information again on your next visit. In addition, other techniques that resemble cookies are also used. They work in much the same way, by collecting and sending visitor data.
With the anonymous input that the cookies generate, we can ensure that our website and service become even better. Examples are that we can make the website easier to use, your shopping cart can be saved and that you do not always see the same advertisement.
How do third-party cookies work?
There are some third-party cookies on our website. These companies have their own privacy and cookie policies. These can be read on the own website of these companies.
Below it is stated which cookies are used and which external parties appear in them.
Which cookies do we use?
Functional cookies
Functional cookies are placed on the website as standard, because they are necessary for the proper functioning of the website. Functional cookies allow you to remain logged in or products remain in your shopping cart. There are also social buttons with which you can share products, for example via Facebook. The buttons create a cookie so that you do not have to log in twice.
Analytical cookies
Analytical cookies make it possible to measure and analyze website visits. We use this information to improve the webshop and to tailor it more to our visitors. The information collected is anonymous and bundled by Google Analytics. We see, among other things, which pages are visited the most, how long pages are visited and which functionalities are used.
You can disable or delete analytical cookies via your browser. Read via this page of the consumer association how.
Advertising cookies
Advertising cookies help us to provide you with as much appropriate information as possible. Data is stored based on your internet behavior. This data helps us and others to ensure that the advertisements you see are tailored to you. If these cookies are not used, you will also see advertisements, but these will not be adapted to your interests.
Google Customer Match
To show you relevant advertisements outside our own platform, we like to use Google customer match. This means that an encrypted version of your email address is compared with the encrypted email addresses known to Google, after which this party can serve advertisements to the profiles linked to the encrypted email addresses. Because these companies do profiling, we need your explicit permission. We request this permission during your visit to our website. We do not do targeting without your permission.